Last updated: 29 September 2026

Every Mandiram order is packed by hand from our workshop in New Delhi. Brass is heavy and our pieces are fragile, so we pack deliberately rather than quickly.

1. Order processing

• Orders are packed and dispatched within 1–3 business days of confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During festivals, sales and other high-volume periods, dispatch may take a little longer. We will tell you if your order is affected.

2. Delivery timelines

Once dispatched, orders within India typically arrive in 3–7 business days, depending on your location. Metro cities are usually at the faster end of that range.

Delivery may take longer because of:

• Courier or logistics delays
• Weather disruption
• Public holidays and festival backlogs
• Remote or hard-to-service PIN codes
• Other circumstances beyond our control

These timelines are good-faith estimates, not guarantees.

3. Shipping charges

Applicable shipping charges and taxes are calculated and displayed at checkout before you pay. Any promotional free-shipping offer will be applied automatically when your order qualifies.

4. Where we ship

We ship across India. Cash on Delivery is available on serviceable PIN codes.

We also ship to selected international destinations. International rates are shown at checkout. Please note that customs duties, import taxes and clearance charges levied by the destination country are not included and are payable by the recipient.

5. Order tracking

Once your order ships we send tracking details by WhatsApp, SMS or email, wherever available. If you have not received tracking within 3 business days of ordering, please contact us.

6. Packaging

Brass idols and diyas are wrapped in protective bubble wrap and packed in secure cartons. If your parcel arrives visibly damaged or tampered with, please photograph it before opening and record an unboxing video if you can — this materially helps any claim. See our Return & Refund Policy.

7. Correct address details

Please check your name, full address, PIN code and phone number carefully at checkout. We are not able to redirect a parcel once it has been handed to the courier.

If an order is returned to us because the address was incorrect or incomplete, or because delivery could not be completed after reasonable attempts, a re-shipping charge may apply. For prepaid orders we can alternatively refund the order value less the original shipping cost.

8. Failed or refused delivery

Couriers normally attempt delivery up to three times. Please keep your phone reachable. Cash on Delivery orders that are refused at the door may affect eligibility for future COD orders.

9. Contact us

WZ - 43, Sector 38 Begum Pur, New Delhi, Delhi 110086, India
Email: info@mandiram.in
Phone / WhatsApp: +91 98118 00661

Please keep your Order ID ready when you contact us.